Welcome to Kilcreggan Systems & Software. We trust that your visit will be enjoyable and informative. The About Kilcreggan page will tell you a little about us and our background.
We specialize in defining and implementing software that actively supports the operations of the organization where it is installed. We describe software that provides these benefits as effective software.
Effective Software vs. Ineffective Software
Here is one way that effective software might be described: "Our new order entry system works seamlessly with our customer support system. Each group in the customer service organization can really respond effectively to our customers, both pre-sale and post-sale. It's good for customer relations and helps us with one of our major performance objectives".
But what about software that is described like this: "We just acquired another company and now we can't see credit information about their customers"?
Or this: "This new software doesn't capture the quality control measurements that by contract we are required to provide to our customers when we ship product. Yes, we can record the information manually but that's work that we shouldn't have to do, especially with fewer people in the organization, and we worry about mistakes and inconsistencies".
Characteristics of Effective Software
Effective software - highlighted in the first example above - has two principal characteristics that the software in the other two examples does not:
reinforces and supports the business process
captures and provides the information that the business process requires.
And goes one step further: it adds value by enabling the business to perform better.
Measuring Effectiveness
Effectiveness is not measured solely by strict adherence to specifications. These measures are equally significant:
* user satisfaction
* timely availability to the business
* delivery within budget
Viewed from this perspective it becomes clear that effective functionality can be made available in a timely way and will deliver user satisfaction and value to the business when the initial phases of the software project are approached using effective methods. See Methods and Techniques for details of the methods we use and Our Services for the ways in which we deliver results to our clients.
And by all means Contact Us to let us know what you think or to request additional information.
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